Product after-sales service
Product after-sales service is to create brand, improve corporate reputation, and establish corporate image. We are guided by the spirit of "pursuing high quality in everything, and customer satisfaction as the purpose". The following are the principles of our product after-sales service. Hope to help you.
1. Product quality
a. The manufacturing and testing of products have quality records and testing data.
b. For product performance testing, we sincerely invite customers to inspect the product in person during the whole process and performance. After the product is confirmed qualified, it will be packed and shipped.
2. Product price
a. In order to ensure the high reliability and advancement of the product, the selection of the system is made of domestic or international high-quality brand-name products.
b. Under the same competitive conditions, our company will sincerely provide you with the most favorable price on the basis of not reducing product technical performance or changing product components.
3. Delivery time
a. Product delivery time: Try to meet user requirements. If there are special requirements and need to be completed in advance, our company can organize production specifically to strive to meet user needs.
b. When the product is delivered, our company can provide the following documents; ①Quality inspection report before shipment
②Environmental protection test report of raw materials or finished product (test once a year)
4. After-sales service
a. Service tenet: fast, decisive, accurate, thoughtful and thorough
b. Service goal: service quality wins customer satisfaction
c. Service efficiency: If there is a problem during or outside the warranty period, after the supplier receives the notice, the service staff can reply and arrange communication within 24 hours.
d. Service principle: The product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality reasons free of charge. If the parts are damaged outside the warranty period, the provided parts will only charge the cost. For damage caused by human factors, the repair or accessories provided by the supplier are calculated at cost. After the warranty period, our company's technical staff will return visits to investigate user usage no less than twice a year.
In line with the business tenet of "providing customers with the most satisfactory products and services", Dongguan Yaoyi Kitchenware Products Co., Ltd. solemnly promises to continuously improve the quality of service while ensuring the reliability and stability of the products or accessories provided. From in-sale to after-sale delivery, product or accessory maintenance management, user use or maintenance skills guidance training, etc., we ensure that customers can get the best service, so that customers are satisfied and assured.
5. Establish user files and improve product quality
In addition to providing user technical consulting services, the company maintenance center is also responsible for receiving and collecting user complaints and consulting information, ensuring that the problems and requirements raised by users can be dealt with in a timely manner, and tracking and verifying the processing. At the same time, a user file is established to record the use of the product to provide a basis for future product quality improvement. We will continue to work hard, keep improving, and provide customers with the most satisfactory products and services.
6. Requirements and suggestions
As a user of Dongguan Yaoyi Kitchenware Products Co., Ltd., we thank you for your trust in our company. If you have any suggestions and requirements for our company’s products, please inform us in time. At the same time, you should follow the company’s various product instructions and maintenance The content is regularly maintained.
Hotline: +86-0769-81891388 Contact: Miss Zhang Mobile: 18122957280